Delivery conditions

Packaging, dispatch and delivery conditions

1. Packaging will not be charged separately. The Seller may choose the transport, dispatch and delivery modes to be used. We will choose the least expensive mode. You may also choose a dispatch and delivery mode other than the one proposed by us in the “checkout”. In general, your products will be sent to you by parcel service. Any products weighing over 30 kg will be sent by a forwarding service. It is not possible to pick up the products at our site. If cash on delivery is possible, this payment option, inclusive of COD fees, will be indicated in the ordering process. For business clients, dispatch and delivery is at their own risk.

2. Dispatch and delivery are at the Buyer’s risk. Any transport and delivery fees will be charged to the Buyer upon delivery. Delivery and dispatch fees include statutory VAT and will be displayed in the ordering process. Partial deliveries are admissible, insofar as they cannot be avoided.

If delivery becomes impossible due to breakdowns, strike, failure of delivery of any of our vendors, natural catastrophes or any other kind of force majeure our obligation to deliver becomes inapplicable. In the event delivery is only delayed by any of the above-mentioned reasons, the Seller’s obligation to deliver, and the Buyer’s obligation to accept the products persist. In this case, the Buyer is not entitled to claim damages for the delay or non-fulfilment of contractual duties and may not even do so after expiry of any extension period granted by him.

The Buyer shall bear the costs of return and the risk of delivery for returning products which are not covered by his right of revocation.

3. All discernible, visible defects, incorrect quantities or deliveries need to be reported to us immediately, at the latest however within three working days after delivery of the products to the destination. In any case, notification must be made prior to the products being processed or installed. If the Buyer’s reclamation is deemed justified, the Seller will provide remediation or replacement of the defective products.


FREE SHIPPING TO AUSTRIA AND GERMANY AT A MINIMUM ORDER VALUE OF 100,00 EURO! (EXCLUDING Cash on delivery fees and Express Shipping option)